Massachusetts dance group stranded in Florida after JetBlue canceled flight

A Massachusetts dance crew who spent the past week performing at a Walt Disney World found their band stranded in Florida for two more days after their JetBlue return flight was canceled. The 23 young artists from Medford Dance Studio arrived at Logan Airport on Tuesday morning. The dancers and their families traveled to Orlando for the shows, but as they prepared to fly home on Sunday, JetBlue canceled one of their flights to Boston, leaving 25 of them behind. “We spent eight hours on hold between three different phones,” Amy Famiglietti said. “Once someone answered it was a chat option that refused to call me.” “It’s been very little communication,” said Sydny Douglas, one of the mothers on the trip. “It’s different from my previous experience with the airline.” They had to wait until Monday morning to change their itinerary, and the first flight they were able to catch was Tuesday morning. The two extra nights they had to spend in Orlando were unbudgeted. “We’ve raised a lot of the funds from this trip, the parents have had the financial burden of getting them here so far, so two extra days is so much money when you’re stuck,” Famiglietti said. . The group is grateful for the donations that helped the team until they could return home. It was a tough final after a flawless performance. JetBlue said it had to cancel the flight due to crew availability. A JetBlue spokesperson said the airline was “unable to rebook this group until Tuesday, April 26, given seat availability and the number of travelers in their reservation.” with this group directly to make things right,” JetBlue’s statement read. “We sincerely apologize to our customers for the disruptions we experienced in April. We are reducing our schedule and continuing to hire at record levels to bring more reliability to our operations as we head into the busy summer travel season.”

A Massachusetts dance crew who spent the past week performing at a Walt Disney World found their band stranded in Florida for two more days after their JetBlue return flight was canceled.

The 23 young artists from Medford Dance Studio arrived at Logan Airport on Tuesday morning.

The dancers and their families traveled to Orlando for the shows, but as they prepared to fly home on Sunday, JetBlue canceled one of their flights to Boston, leaving 25 of them behind.

“We spent eight hours on hold between three different phones,” Amy Famiglietti said. “Once someone answered it was a chat option that refused to call me.”

“There was very little communication,” said Sydny Douglas, one of the mothers on the trip. “It’s different from my previous experience with the airline.”

They had to wait until Monday morning to change their itinerary, and the first flight they were able to catch was Tuesday morning.

The two extra nights they had to spend in Orlando were unbudgeted.

“We’ve raised a lot of the funds from this trip, the parents have had the financial burden of getting them here so far, so two extra days is so much money when you’re stuck,” Famiglietti said. .

The group is grateful for the donations that helped the team until they could return home.

It was a tough final after a flawless performance.

JetBlue said it had to cancel the flight due to crew availability.

A JetBlue spokesperson said the airline was “unable to rebook this group until Tuesday, April 26, given seat availability and the number of travelers in their reservation.”

“This is not the experience we want our customers to have and we will contact this group directly to address it,” JetBlue’s statement said. “We sincerely apologize to our customers for the disruptions we experienced in April. We are reducing our schedule and continuing to hire at record highs to bring more reliability to our operations as we head into the busy summer season. trips.”

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